Privacy Policy

1. Who this policy covers

This policy describes information handled through the Movers Nepal website and its enquiry and shipment services. For questions about your information, contact info@moversnepal.com.

2. Information we collect

• Enquiries and quotes: your name, phone number, selected service or topic, and any message you send. Quote requests may also include pickup and delivery locations and a preferred date.
• Shipments: sender and recipient details, addresses, package information, tracking numbers, delivery status, and relevant charges or cash-on-delivery amounts.
• Website sessions: session identifiers and technical information needed to operate forms and protect requests. Server and session records may include IP addresses and browser information.

Please provide only information relevant to your request. Do not include passwords, payment card details, or identity documents in enquiry messages. When providing recipient information, make sure you are authorized to share it for delivery.

3. How information is used

We use the details you provide to respond to enquiries, prepare quotes, coordinate pickup and delivery, maintain shipment records, and assist with delivery questions. Technical information supports website operation and troubleshooting.

Submitting a form asks our team to use the supplied details to follow up on that request. It does not subscribe you to a marketing mailing list.

4. Access and delivery coordination

Authorized staff can access enquiries and shipment records through the administration system. Relevant delivery information may need to be provided to people involved in collecting, transporting, or delivering your goods. Information may also be disclosed where required by applicable law or a valid legal request.

5. Public shipment tracking

Anyone with a valid tracking number can view the shipment’s recorded status, pickup and delivery districts, and status history. For cash-on-delivery shipments, the tracking result also displays the collection amount. Keep your tracking number private and share it only with people who need delivery updates.

The public tracking result does not display sender or recipient names, phone numbers, or full street addresses.

6. Cookies and website features

This website uses session and security cookies to support forms, validation messages, and authenticated access. Blocking these cookies in your browser may prevent parts of the website from working. External links and services you choose to open, such as your email application, are subject to their own privacy practices.

7. Storage and security

Enquiries and shipment records are stored in the application database. Administrative access is restricted by user permissions. No method of online transmission or storage is completely secure.

Records are not automatically deleted when a delivery is completed or an enquiry is answered. Contact us to ask about a particular record or request its removal; operational and applicable legal recordkeeping needs may affect what can be removed.

8. Your requests

You can contact us to ask about information relating to you, request a correction or deletion, or raise a privacy concern. We may need to verify your identity before providing or changing a record. If you want us to stop following up on an enquiry, let us know. Requests will be considered in light of applicable law and any information still needed to handle an active service.

9. Updates to this policy

We may update this page when our website or information practices change. The date above identifies the latest revision.